Refund policy

This Refund and Return Policy (“Policy”) governs the return, exchange, and refund process for purchases made on www.pynkworld.com, operated by Lux Industries Limited, in accordance with the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations. By placing an order on our website, you agree to the terms stated herein.

1. Eligibility for Returns

• • Only defective or damaged products are eligible for return. 
  • Products received in good condition and without any manufacturing defect will not be accepted for return. 
  • No return of products will be accepted for issues related to size or colour preferences. 
  • Return requests must be raised within 15 days from the date of delivery. 
  • The product must be unused, unwashed, with original tags and packaging intact.

1. Non-returnable Items

          The following product categories are strictly non-returnable:

• • Innerwear including tank tops, panties, underwear
  • Thermals
  • Socks

1. Return Process

Steps to Raise a Return:

• • Contact Us: Reach out via email at wecare@pynkworld.com or call 033-4040-2121 within 15 days of delivery.
  • Share Images: Submit images and reason for return via email at wecare@pynkworld.com
  • Receive Confirmation: Await return authorization from our customer support team.
    Do not send any product without confirmation.
  • Courier Pickup: We will arrange a reverse pickup (where serviceable). If unavailable, self-ship:
  • Lux Industries Ltd.

          Lux Industries Ltd.

DAG NO 2152-2154, Sankrail Industrial Park, Dhulagarh, Howrah, West Bengal, 711302. Contact: 033-4040-2121

1. Circumstances Eligible for Refund

A refund may be initiated under the following circumstances:

• • The product received is damaged, defective, or incorrect.
  • The order is cancelled by the customer before dispatch.
  • The order is cancelled by Lux Industries Limited due to non-availability or logistical reasons.

1. Refund Process

• • Prepaid Orders: Refunds will be made to the original payment method within the timelines provided below.
  • For orders paid through Cash on Delivery (COD) the customer has to provide the following bank details via email:
    • Name of Account Holder
    • Bank Name & Branch
    • Account Number
    • IFSC Code
    • Order ID & Product Name
  • Refunds will be processed via NEFT/IMPS. No cash refunds or cheques will be issued.
  • Refund Timelines: Refunds will be initiated within 7 working days from receipt of product(s) at our warehouse. Email updates will be shared upon initiation. Actual receipt of funds depends on your bank’s processing time.

1.  Refund Timeline by Payment Mode

1. Disclaimer

Please note that minor variations in colour or print may occur due to digital representation. Such variations shall not constitute a defect and are not eligible for return or refund.

1. Right to Reject Refund

Lux Industries Limited reserves the right to reject any return or refund request if the returned product does not meet the conditions set out in this Policy or if the claim is found to be fraudulent or misleading.

1. Legal Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from returns or refunds shall be subject to the exclusive jurisdiction of courts situated in Kolkata, West Bengal.